Privacy policy

Who we are

This website is run by South Wales Bottled Gas Ltd, company number 16594605, registered in England and Wales. Our registered office is Unit 2, Transport Yard, Aberllechau Road, Wattstown CF39 0PB.

We are the data controller for the personal information described here. If you have any questions about this policy or your information, call us on 07884 587005.

What we collect

When you send an order enquiry

The order form asks for:

• your name, phone number and postcode
• the gas you need, the cylinder size and quantity
• anything else you choose to tell us in the notes box

When you call us

We note your name, number and what you need so we can deal with your order.

When you visit the website

Like most websites, the services that run this site receive technical information such as your IP address, browser type and the pages you visit. See Cookies for what is stored on your device.

How we use it

Reply to your enquiry and arrange your order	Needed to take steps you have asked for before entering into a contract, and to supply your order.
Keep records of orders and deliveries	Our legitimate interests in running the business, and any legal obligations such as keeping tax records.
Keep the website working and secure	Our legitimate interests in running a safe, working website.
Understand how the website is used	Only with your consent, given through the cookie banner. You can withdraw it at any time.

We do not sell your information, and we do not use it for marketing unless you have asked us to.

Who sees it

We only share your information with the services we use to run the business and this website:

• Wix.com hosts this website and stores order enquiries sent through the form.
• Google provides Google Analytics, and only receives information about your visit if you accept analytics cookies.
• Map and font services: the delivery map uses OpenFreeMap map tiles, the footer map is provided by Google Maps, and the typeface is loaded from Google Fonts. These services receive your IP address when they load.
• Search Engine Solutions Ltd, who built and look after this website, may access it to maintain it.

Some of these providers may process information outside the UK. Where they do, they rely on safeguards recognised under UK data protection law, such as adequacy regulations or standard contractual clauses.

We may also share information where the law requires it.

How long we keep it

We keep enquiries and order records only for as long as we need them to deal with your order and to meet our legal obligations, such as keeping tax records. After that, we delete them.

Cookies

One cookie remembers your choice in the cookie banner. Google Analytics cookies are only set if you accept them, and we do not use advertising cookies. You can change your choice at any time with Cookie settings.

Cookie	What it does	How long it lasts
ses_consent	Remembers whether you accepted or rejected analytics cookies. Strictly necessary, set by this website.	6 months
_ga	Google Analytics: tells one visitor from another so we can count visits. Only set if you accept.	2 years
_ga_<ID>	Google Analytics: keeps track of your current visit. Only set if you accept.	2 years

Our website host, Wix, also sets a few strictly necessary cookies to keep the site secure, and the order form keeps a token in your browser so it can send your enquiry. The embedded Google map may set its own cookies when it loads. You can also block cookies in your browser settings.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct information that is wrong
• ask us to delete your information
• object to, or ask us to limit, how we use it
• ask for your information in a format you can take elsewhere
• withdraw consent at any time, where we rely on it

To use any of these rights, call 07884 587005. We will reply within one month.

Complaints

If you are unhappy with how we have used your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.